Beauty Tonic Interview

Beauty Tonic Interview

Can you start with a brief introduction about yourself and your business?

Greg & Rachel May- we own and operate 3 Beauty Salons in South Manchester – Beauty Tonic

As a child did you have an entrepreneurial attitude?

Rachel did- started selling on her parents driveway at the age of only 8

How did you get your idea or concept for the business?

We believed thet there was a gap in the market for a reasonably- priced Beauty Salon, with good customer (un- snooty) service.

Why are you in business?

More control over our lives

What was your mission at the outset?

10 Salons in 10 Years, Franchise, exit.

How do you advertise your business?

Google adwords, organic, mail chimp, shop front

How has a website helped with your business?

Gives clients a better understanding of our business, separates us from competition

Where do you see your business in the next year? In the next five years? The next ten years?

1 more, 5 more salons, exit and beach!

Whom do you seek advice from for your business?

Mr Google

Why do your customers select you over your competitors?

Customer Service

What are the biggest issues for running this business?

Staffing problems and Our industry is highly labour intensive also difficult to scale

What is the future for this type of business?

Promising, you can’t get your nails done online

If something happens to you, what will happen to your business?

Managers in place to run each individual location

To what do you attribute your success?

Extremely hard work, long hours, patience, research

Have you ever turned down a client?

Yes, due to attitude

If you had one piece of advice to someone just starting out, what would it be?

Do your research and understand that a business needs to make a profit, budget for everything and stick to it. Never start anything that you are not 100% passionate about and do not get involved in something you know nothing about.

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