Can you start with a brief introduction about yourself and your business?
Greg & Rachel May- we own and operate 3 Beauty Salons in South Manchester – Beauty Tonic
As a child did you have an entrepreneurial attitude?
Rachel did- started selling on her parents driveway at the age of only 8
How did you get your idea or concept for the business?
We believed thet there was a gap in the market for a reasonably- priced Beauty Salon, with good customer (un- snooty) service.
Why are you in business?
More control over our lives
What was your mission at the outset?
10 Salons in 10 Years, Franchise, exit.
How do you advertise your business?
Google adwords, organic, mail chimp, shop front
How has a website helped with your business?
Gives clients a better understanding of our business, separates us from competition
Where do you see your business in the next year? In the next five years? The next ten years?
1 more, 5 more salons, exit and beach!
Whom do you seek advice from for your business?
Why do your customers select you over your competitors?
What are the biggest issues for running this business?
Staffing problems and Our industry is highly labour intensive also difficult to scale
What is the future for this type of business?
Promising, you can?t get your nails done online
If something happens to you, what will happen to your business?
Managers in place to run each individual location
To what do you attribute your success?
Extremely hard work, long hours, patience, research
Have you ever turned down a client?
Yes, due to attitude
If you had one piece of advice to someone just starting out, what would it be?
Do your research and understand that a business needs to make a profit, budget for everything and stick to it. Never start anything that you are not 100% passionate about and do not get involved in something you know nothing about.